Shipping Information

TREE ORDERS

To place a tree order – For custom tree orders go to the Customize your own tree page and pick out your stones, wire and base and then hit the order icon at the bottom of the page.

To order a stock tree go to the Small / Extra Small Gem tree page or the Large and Medium Gem tree page.

If you still have a question you may contact me directly by phone (828) 287-3374 or by email- thecrystalforest@juno.com

# On Medium and Large Custom trees.

Once agreement has been met on price, size, and your stone selection you will get two invoices/Bill.

One invoice will be for the custom tree prior to me creating it and the other one will be for shipping once I am done with the tree.

SHIPPING COMPANYS

Most all items sold through this web site are shipped via Priority Mail- delivery within the continental U.S. is 2 days.

Delivery to Europe is approximately 3-5 days

On Gem tree supplies we use the Priority Mail Flat rate boxes.

Small flat rate boxes —5-3/8” x 8-5/8” x 1-5/8”–$5.50

Regular Flat-Rate Boxes– 11″ X 8.5″ X 5.5″–$11.35

Large Flat-Rate Box —12” x 12” x 5-1/2” –$15.45

If I find the USPS is too high for shipping I also use FedEx Ground. Lately this has been cheaper to send the bigger trees out with them. Delivery within the continental U.S. is 4 business days

SHIPPING COST

Most every package is sent fully insured except gem tree supplies and extra small gem trees unless you have stated you would like insurance added. .
Each item is packed and sent in a durable cardboard box made for shipping such items

The purchaser pays the accrual shipping costs plus fees in addition to postage. Please read below for these charges. Shipping and insurance costs are based on weight and value.

The purchaser will receive an email confirmation of your order. At that time the shipping costs will be stated and your order with be processed as indicated on the order form.

Fees in addition to postage cost

Insurance

Handling to cover packing material
$3.00 Large trees
$2.00 Small trees
$1.00 Extra small trees

Sales tax 7.5 % for North Carolina residents

HOW ARE THE TREES PACKED FOR SHIPPING

Our first step is to tie the tree to a piece of cardboard.

Our second step is to glue the cardboard to the bottom of the shipping box.

Then I place a piece of tissue paper over the top of tree and styrofoam peanuts are packed around the tree. After this it is ready to be taped and shipped.

We take a lot of care when we ship.

PAYMENT

*Money Order or Check.*

On Checks- they will have to clear my bank before orders are sent. If the check bounces you will be responsible to pay the NSF fees for a bounced check. Payment must be in U.S. Dollars only,

*Visa or Master Card.*

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